We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging.

• Accompanied by a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@rully.eu.

Once your return request is accepted, we will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package. Please note that items sent without prior authorisation will not be accepted.

For any questions regarding returns, feel free to reach out at contact@rully.eu.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can promptly address the issue.

Exceptions / Non-Returnable Items

Certain products are non-returnable, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalised products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about a specific product, please get in touch.

Exchanges

For exchanges, the quickest way is to return the original item for a refund and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation. The returned item must meet the same conditions as above: unworn, unused, with tags, and in original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, refunds will be processed automatically via your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at contact@rully.eu.