This Privacy Policy explains how Rully (referred to as "we", "us", "our" or the "Site") collects, uses, and discloses your personal information when you visit or make a purchase on rully.eu (the "Site") or otherwise interact with us (collectively, the "Services"). The terms “you” and “your” refer to you as the user of our Services, whether a customer, visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection and use of your personal information as described herein. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on the Site with an updated “Last updated” date. We encourage you to review this policy regularly.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on your interaction with us. This information helps us provide and improve our Services, communicate with you, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

Information We Collect

Information You Provide Directly

• Contact details: name, address, phone number, email

• Order details: billing and shipping addresses, payment confirmation

• Account information: username, password, security questions

• Customer support communications

Providing certain information may be mandatory for some features; however, you may choose not to provide some details, which could limit your use of certain Services.

Information We Collect Automatically

We use cookies, pixels, and similar technologies to gather Usage Data, including your device type, browser, IP address, network information, and how you interact with the Site.

Information From Third Parties

We may receive information from vendors and partners such as:

• Shopify, who supports our platform

• Payment processors for order fulfillment

• Advertising partners and analytics providers

All third-party information is handled in line with this Privacy Policy.

How We Use Your Information

• To provide products and services: processing payments, fulfilling orders, managing your account, shipping, returns, and other related functions.

• Marketing and advertising: sending promotions and personalised advertisements via email, SMS, or postal mail.

• Security and fraud prevention: detecting and preventing unauthorized or fraudulent activity.

• Communication and service improvement: responding to enquiries and enhancing our Services.

Cookies

We use cookies to improve your experience, remember preferences, and perform analytics. For details on Shopify’s cookie use, visit Shopify Cookies. You can manage cookie preferences through your browser, but disabling cookies may affect site functionality.

Disclosure of Personal Information

We may share your personal data with:

• Service providers helping us operate (e.g., IT, payment processors, shipping, support)

• Marketing partners, who adhere to their own privacy policies

• Affiliates within our corporate group

• Legal and regulatory authorities as required

• Potential buyers in the event of a business transfer (e.g., merger or sale)

Third-Party Websites and Links

Our Site may link to third-party sites. We are not responsible for their content, privacy, or security policies. Please review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their personal data. If you believe we have such data, please contact us to request its removal.

Security and Data Retention

We strive to protect your information but cannot guarantee absolute security. Retention periods depend on business, legal, and operational needs.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Accessing your data

• Correcting inaccuracies

• Requesting deletion

• Restricting processing

• Data portability

• Withdrawing consent

• Objecting to certain processing

Requests can be made via our contact details below. We may require verification and will respond as mandated by law.

Complaints

If dissatisfied with our data handling, contact us. You may also escalate your complaint to a data protection authority.

International Data Transfers

Your data may be processed outside your home country. When transferring data from the EU, we use recognized safeguards such as Standard Contractual Clauses to ensure protection.

Contact Us:
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: contact@rully.eu